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No Coffee Breaks Needed: Companies Add Software Robots to Workforce

Posted by hkarner - 24. März 2018

Date: 23-03-2018
Source: The Wall Street Journal

A screenshot of a software-robot control center.

A bot named ‘Goldie’ has answered nearly 1 million questions for EY employees in human resources

Companies that began experimenting a few years ago with software programs to automate mundane tasks are reaping tangible benefits now. Hundreds of software robots work alongside human employees at companies such as Ernst & Young and Walmart Inc. where they’re saving employees millions of hours of time.

“We’re saving (employees) from repetitive tasks that they tend to enjoy less, and freeing them up to do more meaningful, thought-intensive more focused human work,” said Jeff Wong, global chief innovation officer for Ernst & Young, which brands itself as EY.

Software robots are part of an industry called robotic process automation, which is evolving to include advanced software bots built with machine learning algorithms in order to perform tasks such as object recognition. Other software bots, though, don’t require artificial intelligence because they are designed to complete rules-based tasks. Den Rest des Beitrags lesen »

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